J4K Customer Care
At Just4keepers we pride ourselves in our service, we have been running successfully for 15 years now, so we are doing something right, and because most of the customers that purchase off our website train at a Just4keepers Goalkeeping training schools, we are obviously keen to provide them with a quality service as they are our students, so we want to look after them!
However, even if you are not a J4K student, we will still treat you with the same respect and consideration as our students.
Also as you can appreciate sometimes parcels get delayed or lost that is OUT of J4K’s control, if this happens please be rest assured we will get this sorted for you as fast as possible!
Please also follow the below steps to get your query dealt with as fast as possible and PLEASE give J4K time to deal with your query as we are open 9am til 5pm Monday to Friday, and if we get a email or voicemail late evening or over weekend, we cannot deal with these queries until we get into the office.
Steps to getting your query dealt with as fast as possible.
At J4K we promise to get your order out when we state, so hopefully you will get your gear as requested. However please remember once it leaves our warehouse it is NOT under our control, its under the control of the shipper. So if you do not get in time specified please as soon as possible got to…
Step 1: Try our instant message service at the bottom right of our website. However if this is offline or our staff are away helping other customers please then goto…
Step 2: email email@example.com re your query, and importantly quoting your order number if your emailing about a current order.
If you email J4K for help or advice, to firstname.lastname@example.org we will answer your query within 24 hours or again use our instant message service bottom right of our website.
PLEASE NOTE: for returns goto www.j4ksports.co.uk/returns
We promise to keep your details private. We will NEVER sell your email details or pass to a third party and we promise our gloves will be of ‘High Professional Standard’ and that we will keep selling them at a very fair price and keep doing something unique for goalkeepers globally.
We now have thousands of happy goalkeeping customers in over 30 countries and this grows everyday as J4K is trying to do something different for goalkeepers around the world.
So If you have ANY problem please let J4K know ASAP and we will deal with your query as quickly as possible.
Just4keepers – Changing Goalkeepers Lives for the better since 1999!